Terms and Conditions

Please read our terms and conditions carefully before using the website.

    Acceptance of Our Terms & Conditions

  1. By using our website, you agree to the following terms of use. If you do not agree to these terms, please do not use this site. We reserve the right to modify, alter, or update our terms and conditions, product prices and product information at any time, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Placing an order or completing a transaction indicates that you accept these terms and conditions.

    2. Support, Service & Complaints

  2. Our contact details can be found on the Contact page. You can contact us via telephone or email for any queries, support issues or complaints.
  3. We attempt to reply to all enquiries, service and support issues or complaints within 24 hours. We will at all times endeavour to keep you updated as to our progress in resolving your particular issue.

    4. Children

  4. We do not sell products for purchase to minors. Children under the age of 18 may use the site only with permission of a parent or guardian.

    5. Payment

  5. At present, we accept the following credit cards: Visa, Mastercard, American Express, Switch/Maestro and Solo. We unfortunately do not accept payment via Laser Card. We may also be unable to process certain Switch/Maestro or Solo cards which double as Laser cards.
  6. Credit terms for business customers may be applied for and may be granted entirely at our discretion.
  7. For credit applications we may consult with a credit agency, which may keep a record of that search and may share that information with other companies. We may also make enquiries about the Principal Directors of your company. In addition, we may also use other publicly available information about your company to make a decision on granting/refusing credit terms.
  8. If credit is granted, credit terms will be strictly net on receipt of invoice.
  9. If credit terms are not granted, all orders will require payment in advance or upon delivery.
  10. Should a customer fail to pay invoices within the credit period granted, we reserve the right to withhold shipment of any further orders until payment has been received or a resolution agreed upon. We may turn over excessively overdue invoices to a debt collection agency and/or initiate legal action where required.

    11. Delivery

  11. Where a product is in stock, and an order is placed before 1p.m. on a weekday, the product will be dispatched that same day for next day delivery (week days only). In general, the majority of items will be delivered within 5 working days. However, certain products may take longer.
  12. If you require delivery within a specific timeframe or for a particular day, please call us and we will do our best to arrange this for you.
  13. The majority of items on airgead.ie are under 300 kg and so will be dispatched by our standard courier service and delivered to your door. Single items over 300 kg will be dispatched via our Delivery Team.
  14. The cost of delivery is included in our pricing. There are no extra charges for shipping.
  15. Delivery is generally on working days (Mon-Fri) only. You are advised to ensure that someone will be available to accept the delivery on the day it is due. Our courier or Delivery Team will typically contact you when they are en route.
  16. Delivery times given on this site are estimates only. On rare occasions, unforeseen circumstances may delay delivery beyond our estimate. We will not be liable for any loss of income, losses, costs, damage, charges or expenses incurred or caused by late delivery.
  17. We deliver only to the Irish mainland (32 counties including Northern Ireland). We do not deliver to the islands or any other areas we deem unreasonably inaccessible.

    18. Colours and Styles May Vary

  18. In some rare circumstances, the colour and/or style of a product may vary from the product images shown on this website. These differences are purely superficial and are typically the result of complexities in the manufacturing process or the difficulties involved in accurately reproducing colour in digital images.

    19. Returns Policy

  19. Please contact us before returning an item to us. Our contact details are on the Contact page.
  20. Any goods returned are to be returned to (our named agent) at the buyer’s expense.
  21. For end users (non-business customers), goods must be returned in a saleable condition, and must include the original packaging (or other suitable packaging) as well as all manuals and accessories.
  22. For business customers, items may only be returned if found to be defective or if they are significantly not as described.
  23. A 20% restocking fee will be applied to all refunds issued.
  24. Please allow up to 30 days for refunds to be processed and credited to you.

    25. Manufacturer’s Warranty

  25. Manufacturer's warranties may differ depending on the product. Please consult the documentation that accompanied your product. Warrany information included with your product supersedes warranty information given on this website.

    26. Availability of Products

  26. All stock is subject to availability. If we are unable to fulfil your order due to a product becoming unavailable, we will attempt to source an alternative product or will refund you for any part of the goods already paid for.
  27. If we are out of stock of a particular item, we will attempt to contact you within twenty-four (24) hours, provided we have correct contact details on your order.

    28. Order Acceptance

  28. You may consider an order accepted on receipt of a confirmation via email, phone or fax. If for unforeseen reasons we cannot ship the items ordered, we reserve the right to cancel the order.
  29. We reserve the right at any time prior to our acceptance of an order to refuse it or any part of it, or to demand further or better information to enable us to evaluate and/or complete the order. Without prejudice to the relevant law, we do not accept liability for any failure to ship products where this results from our inability to do so, or our choice on reasonable grounds not to do so, provided that all reasonable steps are taken to notify you within 48 hours of placing the order. If this occurs, we will not process any payment. Any payment already made will be refunded in full.
  30. VAT is payable on all orders, including all shipping or related charges, at 21 %. VAT registered customers in other EU countries (e.g. Northern Ireland / UK) or for VAT exempt companies or individuals in Ireland can order products VAT-free, once your exemption status is confirmed.

    31. Your Conduct

  31. You may not use this website for any of the following:
    • For any unlawful or criminal activity, including – but not limited to – fraud or social engineering
    • To publish, send, use or reuse any material that is illegal, abusive, indecent, offensive, defamatory, obscene or threatening; which infringes on copyright, trademarks, confidence, privacy or any other right; or is otherwise damaging to third parties; or objectionable; or which consists of or contains software viruses, commercial solicitation, mass mailings or any spam or junk mail
    • To cause irritation, inconvenience or needless anxiety to a third party

    Disclaimer

  32. WITHOUT PREJUDICE TO THE STATUTORY RIGHTS AFFORDED TO THE PURCHASER, THE INFORMATION & MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. IN PARTICULAR, Memotech Ltd. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
  33. PRICE AND AVAILABILITY INFORMATION MAY CHANGE WITHOUT NOTICE. PRODUCT IMAGES SHOULD BE TAKEN AS REPRESENTATIONS ONLY. PRODUCTS AND RELATED SERVICES PURCHASED ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING IN THESE CONDITIONS IS TO BE TAKEN TO RESTRICT OR EXCLUDE ANY RIGHTS WHICH THE LAW GRANTS TO PURCHASERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THE MANUFACTURERS. SUCH WARRANTIES SHALL NOT BE ENFORCEABLE AGAINST Memotech Ltd., BUT ONLY AGAINST THE COMPANY OR INDIVIDUAL GIVING THEM.

    34. Copyright

  34. This website is owned and operated by Memotech Ltd. (427337). All rights in the design of the website, text copy, graphics and any other content, interface and arrangements belong to Memotech Ltd. Product images are either the property of Memotech Ltd or the property of the respective manufacturer/supplier.
  35. All rights are reserved save as set out below. You may copy electronically or print excerpts of this site for the purposes of placing an order, comparing products or other reasonable shopping activities. Any unreasonable use of this site which goes beyond this, such as copying, reproducing, changing, distributing, or republishing is prohibited without written consent.

    36. Trademarks

  36. All trademarks, service marks, and trading names are owned by Memotech Ltd. or other respective owners.

    37. Laws & Jurisdiction

  37. These terms of use are governed by and construed completely in accordance with the applicable laws in place in the Republic of Ireland. You agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provisions of the terms of use are deemed by a court of competent jurisdiction to be contrary to law, then these provisions shall be construed, as closely as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

    38. Privacy Policy

  38. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with applicable Data Protection legislation.
  39. For more information, please see our Privacy Policy.

    40. Your Statutory Rights

  40. Your Statutory Rights are not affected. This statement does not give you any additional legal duties or obligations, it simply highlights existing rights that consumers have when dealing with retailers.

    41. Limitation of Liability

  41. To the fullest extent permitted by applicable statute and law, under no circumstances, including but not limited to negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that may result from the use or the inability to use this Website, any changes to this Website, any material or information sent or received or not sent or received, or for any of the above-mentioned damages that result from the use or inability to use the products. Under no circumstances shall our liability and that of our suppliers to you and/or to any third parties for any of the above exceed €100.

    42. Modification of Terms and Conditions

  42. We reserve the right to change the terms and conditions of use, or other policies regarding the use of this Website (including, in particular, those relating to pricing or availability) at any time. We will notify you by posting an updated version of these terms and conditions on the Website.

    43. Termination

  43. We may terminate this website with or without cause and with or without warning at any time and effective immediately from that time. In addition, we, at our sole discretion, may terminate your user account for violation of the letter or spirit of these terms and conditions.